How to set up your first AI chatbot in under five minutes
A step-by-step walkthrough from creating your NexReply account to your first live customer conversation — including connecting your Shopify store and configuring your business profile.
Why language detection matters more than translation
There's a difference between translating a message and understanding the register, tone, and dialect your customer uses. Here's how NexReply approaches it.
How a Colombo boutique cut response time from hours to seconds
A fashion retailer was losing late-night sales to unanswered messages. After connecting NexReply to WooCommerce, their response rate hit 100%.
Photo search: how customers find products by sending a picture
The most surprisingly useful feature we built. Customers send a photo of what they want and NexReply finds the nearest match in your catalog automatically.
When to escalate: configuring smart handoff to your team
AI handles most questions well. For the rest, smooth escalation to a human makes all the difference. A guide to configuring ticket rules inside NexReply.
Connecting your Shopify store to NexReply in three steps
A complete walkthrough of the Shopify integration — from generating your API key to confirming your first product sync. Takes about four minutes.
How we think about pricing — and why we changed it
We moved away from a free tier to a 14-day trial for every paid plan. Here's our thinking, what changed, and how it's working for our customers.